Cancellation & Refund Policy
Last updated: September 2026
At Art by Khushh, every artwork is individually created, handmade, or prepared specifically for the customer. Because of the time, materials, and personal work involved, our cancellation and refund policy is designed accordingly.This policy applies to purchases made through Art by Khushh, including original artwork, paintings, prints, custom artwork, stationery, and Khush’s Art Mail Club.
1. Order Cancellations
Orders may generally not be cancelled once payment has been received and the order has entered preparation, production, or fulfilment.If you wish to request a cancellation, please contact us as soon as possible after placing the order.Cancellation requests are considered on a case-by-case basis depending on the stage of the order.For custom artwork, cancellation is generally not possible once work has begun.
2. Custom Artwork
Custom artwork is created specifically for the individual customer.Once work on a commission has begun, the deposit paid towards the commission is non-refundable, because the artwork may already involve significant time, materials, planning, and preparation.If a cancellation is exceptionally approved before substantial work has begun, any refund will be determined based on the work and expenses already incurred.
3. Change of Mind
We do not offer refunds or cancellations simply because a customer:
Minor variations in handmade artwork are a natural part of the creative process and are not considered defects.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 48 hours of delivery.Please include:
Claims submitted after 48 hours may not be eligible for consideration.We may request additional photographs or information before determining the appropriate resolution.
5. Refunds for Eligible Claims
If an eligible claim is approved, we may, at our discretion, offer a partial refund, replacement, repair, or another appropriate resolution depending on the circumstances.Because our artwork is handmade and involves significant time, materials, and individual creative work, any refund or compensation offered under this policy will ordinarily be limited to a maximum of 50% of the purchase price.This limitation does not exclude or restrict any remedy that cannot legally be excluded or restricted under applicable law.
6. Art Mail Club
Khush’s Art Mail Club is a recurring subscription service.Each edition may contain different artwork, stationery, prints, stickers, letters, or other creative items. The contents may therefore vary from edition to edition.
Cancelling Your Subscription
You may request cancellation of your Art Mail Club subscription at any time.Cancellation will normally stop future recurring charges from the next eligible billing cycle.If an edition has already been paid for, prepared, or dispatched before the cancellation takes effect, that edition will not normally be cancelled or refunded.Cancelling a subscription does not automatically create a refund for an already-paid billing cycle.
Failed or Duplicate Payments
If a payment is accidentally charged more than once for the same subscription period, please contact us with the relevant payment details so that we can investigate and, where appropriate, issue a refund.
7. Untracked Art Mail
Some Art Mail editions may be sent using untracked postal letter mail.Because untracked mail does not provide end-to-end tracking, we cannot guarantee a specific delivery date or provide live tracking information.A delay in delivery does not automatically qualify for a refund.If an Art Mail item is reported as undelivered, we may ask the customer to allow reasonable additional time for postal delivery before determining whether any replacement or other resolution is appropriate.Customers are responsible for providing a complete and accurate delivery address.We are not responsible for non-delivery resulting from an incorrect, incomplete, or outdated address supplied by the customer.
8. International Orders
For international orders, delivery times may be affected by customs, postal services, local regulations, holidays, weather, or other circumstances outside our control.
Customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
Such charges or customs delays do not automatically qualify for a refund.
9. Refund Processing
Where a refund has been approved, it will normally be initiated through the original payment method used for the transaction.Refund processing times may depend on the payment provider and the customer’s bank.
For payments processed through Razorpay, the refund will be initiated through Razorpay after approval by Art by Khushh. Razorpay states that refunds are routed to the payment method used for the original transaction. (Razorpay)
Once we initiate a refund, the time taken for the amount to appear in the customer’s account may depend on the payment provider and bank.
10. Contacting Us About a Refund or Cancellation
To request a cancellation, report a damaged/incorrect order, or ask about a refund, please contact us through the Contact Us page and provide your order number and relevant details.We will review the request and communicate the outcome as soon as reasonably possible.
11. Exceptions Required by Law
Nothing in this policy is intended to exclude, restrict, or override any consumer right, refund, replacement, cancellation, or other remedy that cannot legally be excluded or restricted under applicable law.
12. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes to our products, services, Art Mail Club, payment methods, or applicable requirements.The latest version will always be published on this page with the relevant “Last updated” date.
