Shipping & Exchange Policy
Last updated: September 2026
At Art by Khushh, every order is individually prepared and packed with care. This policy explains how orders are shipped, what to expect from delivery, and when exchanges may be possible.
1. Shipping
We ship orders within India and to selected international destinations.
Shipping options and applicable shipping charges are displayed during the ordering process or communicated to the customer before the order is confirmed.
Orders are generally dispatched after payment has been successfully received and the artwork or product is ready for shipment.
Custom artwork will be shipped only after the applicable balance has been paid in full.
2. Processing Time
Processing time varies depending on the product.
Ready-to-ship products may be dispatched within the timeframe stated on the product or communicated at the time of purchase.
Handmade and custom artwork may require additional preparation time.
For custom commissions, the estimated timeline will be discussed with the customer before work begins.
Shipping time begins after the order has been dispatched and is separate from the time required to create or prepare the order.
3. Delivery Times
Delivery times provided by Art by Khushh are estimates and are not guaranteed delivery dates.Actual delivery may take longer because of:
We cannot guarantee delivery by a particular date unless a specific guaranteed delivery service has been agreed upon in writing.
4. Shipping Address
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
This includes the recipient’s name, house/building information, street, city, state/province, postal code, country, and any other information required for delivery.
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, any additional shipping costs for re-dispatch may be charged to the customer.
5. International Orders
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Any such charges are the responsibility of the customer unless explicitly stated otherwise at the time of purchase.
Art by Khushh does not control the customs policies, processing times, or charges imposed by another country.
Customs delays do not automatically qualify an order for cancellation, refund, or exchange.
6. Art Mail Club
Khush’s Art Mail Club is a recurring creative mail subscription.
Art Mail editions may contain illustrated prints, letters, bookmarks, planners, stickers, die-cuts, stationery, or other creative items.
The contents may vary from edition to edition.
Art Mail Delivery
Art Mail may be sent using untracked letter mail, including international postal letter mail where available and appropriate.
Untracked mail does not provide end-to-end tracking.
As a result:
Customers should ensure that the postal address provided for their subscription is complete and accurate.
7. Lost or Delayed Mail
For untracked Art Mail, a delay in delivery does not automatically mean that the mail has been lost.
Postal delivery times can vary considerably, particularly for international mail.
If an Art Mail edition has not arrived within a reasonable period after the expected delivery window, the customer should contact us so that we can determine the appropriate next step.
Where appropriate, we may offer a replacement or another resolution on a case-by-case basis.
A replacement is not guaranteed for every delayed or missing untracked mailing.
8. Damaged Packages
If an order arrives visibly damaged, customers should photograph the package and its contents before discarding any packaging material.
Please contact us within 48 hours of delivery and provide:
We will review the claim and determine the appropriate resolution in accordance with our Cancellation & Refund Policy.
9. Exchanges
Because many of our products are handmade, individually created, or produced specifically for the customer, exchanges are generally not offered for change of mind or personal preference.This includes situations where the customer:
An exchange may be considered where an incorrect product was sent or where there is a significant issue with the order.Any approved exchange will be handled on a case-by-case basis.
10. Custom Artwork
Custom artwork cannot generally be exchanged because it is created specifically for the individual customer.
Minor differences between a reference photograph and the finished artwork are a normal part of handmade artistic work and do not qualify as grounds for exchange.
11. Packaging
We take reasonable care when packaging artwork and other products for shipment.
Packaging materials may vary depending on the size, format, and nature of the product.
For Art Mail Club, packaging may include protective paper, sleeves, envelopes, stickers, or other materials intended to help protect the contents during postal handling.
12. Shipping Charges
Shipping charges are based on the destination, size, weight, shipping method, and other applicable factors.
Unless specifically stated otherwise, shipping charges are non-refundable once an order has been dispatched.
If an order is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if the customer requests re-dispatch.
13. Delivery Responsibility
Once an order has been handed over to the applicable postal or courier service, delivery is subject to that service’s handling and delivery processes.
Art by Khushh cannot control delays caused by postal services, courier companies, customs authorities, or other third parties.
However, if you experience a delivery problem, please contact us and we will provide reasonable assistance in determining the next steps.
14. Contact Us
For questions regarding shipping, delivery, missing or damaged orders, or exchanges, please contact us through the Contact Us page.
Please include your order number and relevant details so that we can assist you more efficiently.
15. Changes to This Policy
We may update this Shipping & Exchange Policy from time to time to reflect changes to our products, shipping methods, Art Mail Club, or applicable requirements.
The latest version will be published on this page with the relevant “Last updated” date.
